User Guide

This is a guide for purchasers in Japan. For customers ordering from outside Japan, please click here and check the international shipment guide.

Shipping fee

[Standard delivery] 500 yen

[Normal (thin only) ] 360 yen: For certain products, you can chooseDelivery to the post

[Free shipping] Conditions: Purchases of 8,000 yen or more, or purchases of eligible products only

[Ordinary mail (no tracking service)] 160 yen:

For specific products, you can chooseDelivery to post

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It is not possible to track the delivery of parcels by regular mail.Please also note that Japan Post has suspended delivery on Saturdays, so orders shipped after Wednesday will be delivered the following Monday.If you are in a hurry, please choose standard delivery.

 

Shipping charges will be confirmed on the payment screen.

We want to provide a delivery method that is as close to the needs of our customers as possible, so you can choose from multiple methods.Please refer to the following and choose your shipping method.(Depending on the type of product or number of items ordered, it may not be possible to select a delivery method.))

・Receive in person: [Standard delivery] 500 yen

・Delivery by mail if you wish to use tracking service: [Regular (thin type only)] 360 yen

・I want to keep shipping costs as low as possible.not in a hurry: [Ordinary mail] 160 yen

 

Period from order to delivery (estimate)

Made-to-order products: Schedule listed on the product page

Digital content: As a general rule, after payment is confirmed, it can be downloaded immediately on the payment completion page or by email once the download link is posted.

Other products: Shipped within 10 days from order date

Order date = payment confirmation dateIt is not the order date.

Please be especially careful if you choose convenience store payment.For these payments, the customer will be responsible for payment fees in addition to the product price and shipping charges.Also, the expiration date for convenience store payments is 2 days.If payment is not made within the deadline, your order will be automatically canceled.It may be out of stock when you order again.Please note

  • After shipping is completed, we will notify you via email address.
  • Please note that you cannot select the delivery company.
  • Please fill in the delivery address in Japanese.If you enter in English or Roman letters, the system may not be able to check whether the postal code and address match, and shipping may be delayed.

*Both are based on business days.We do not ship on Sundays.

*Scheduled release date and estimated arrival date may change.

*Does not apply to made-to-order products or pre-order products.Delivery times for these products are listed on each product page.

*If you purchase items with different delivery times, they will be shipped together as soon as all orders are ready for shipping.

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Payment method

You can use the following payment methods

  • Credit card (VISA/JCB/MasterCard/AMEX)
  • paypal
  • Google Pay
  • Apple Pay
  • Amazon Pay
  • Convenience store payment
  • Pay later (Paidy next month payment)
  • Smartphone payment (LINE Pay/Merpay/PayPay)

【Convenience store payment】

You can pay at the following convenience stores.The product will be shipped after confirmation of payment.Select the link for the convenience store you plan to use to see detailed payment methods.

A separate handling fee of 190 yen will be charged.Please make the payment together with the product price within 2 days of placing your order


After confirming your order, please select the convenience store where you would like to pay.
We will send you the information necessary for convenience store payment (reception number, management number, etc.) from komoju.com.If you have specified a domain for receiving emails, please change your settings so that you can receive emails from "komoju.com".

The business name for convenience store payments is not "SimpleSideMascots" but the payment agency "DEGICA Co., Ltd."

If you do not receive the email, please check your spam folder.If the email is not classified as spam, it is likely that the email address is incorrect.In that case, please contact us via Contact Us

 

[Pay later (Paidy next month payment)]

This is a payment method that can be used with just an email address and mobile phone number.

You don't need to register as a member, and you can pay for one month's usage in the next month at a convenience store or by bank transfer/bank transfer. no credit card required
No matter how many times you shop in a month, you only have to pay once in the following month.The monthly usage amount will be notified by email and SMS at the beginning of the following month.

Payment fee
  • Account transfer (payment fee: free)
  • Convenience store (payment fee: 356 yen tax included)
  • Bank transfer (payment fee: varies depending on financial institution)

＜How to use＞

1) Select "Paidy next month payment (convenience store/bank)" on the payment screen and confirm your order.
2) Automatically move to Paidy screenEnter your mobile phone number and email address
3) Enter the 4-digit SMS number sent from Paidy into your mobile phone

For details Click here

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Exchange/Return Information

If you receive a defective product or if you receive a product that is different from what you ordered.
If you receive a defective product or if you receive a product that is different from what you ordered. We will, depending on the case, return the item or exchange it for the same item.
(Please note that we will not be able to accept returns for defective products if we cannot contact you within 3 days of receiving the product.))

The color may differ slightly from the product image.This is not a defect, so we cannot accept exchanges or refunds.Please note

If the item you want to exchange is out of stock, we will proceed with the refund process.

▶︎If you would like to exchange or return the product, please let us know which option you would like and attach a photo of the defective part by email.

Please note that we cannot accept returns or exchanges in the following cases.
・Returns/exchanges due to customer's convenience (purchased by mistake, etc.)
・Items that have been delivered for more than 3 days (For ordinary mail, the number of days indicated on the Japan Post website (https://www.post.japanpost.jp/smt-deli/) + 3 The next day will be the product arrival date.)

・Products that have odors, dirt, or scratches at the customer's disposal

We do not accept any changes, additions, or cancellations to the product after it has been shipped.

Flow and procedure for returns and exchanges

Please follow the steps below to make a return or exchange.Please note that we may not be able to respond to returns or exchanges that do not follow these steps.

1: Please contact us via email with the following information within 3 days after receiving the product.

  • Name
  • Address
  • Phone number
  • Product name
  • Whether you would like an exchange or return and the reason
  • Order number
  • Photo of the relevant location

You can check the above details from the "Order Confirmation" email.

2: We will inform you about the return procedure.

3: Please return the product to us by "cash on delivery".

*Please be sure to return the item using a method that allows you to check the tracking number to avoid losing the item when returning it.I would appreciate it if you could help me with the packaging.If there is any damage to the product that you have not indicated in the reason for return in advance when it arrives at our company, we will not be able to provide an exchange, return, or refund.Thank you for your understanding

4: Once we confirm the arrival of the returned product, we will either exchange the product or return it.

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About order cancellation

Depends on payment method

[Cancellation period]

Until payment is made

  • Convenience store payment
  • Bank transfer
  • pay-easy

Until shipping preparation

  • Credit card
  • PayPal
  • Google Pay
  • Apple Pay
  • Amazon Pay
  • Pay later (Paidy next month payment)
  • Smartphone payment

Please contact us using the method below, specifying your order number, name, and phone number.

  • From the inquiry form
  • Reply to order confirmation email
  • From the email address for inquiries

*If paying by credit card, cancellation is possible until before shipping.

*Customers using Amazon Pay can also contact us using the method above.

*There is a time difference between the actual shipment and the sending of the shipping notification email.It may be shipped even before receiving the shipping notification email.Please note that we cannot accept cancellations in this case.

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About long-term absence/incorrect address

If the customer is absent, the delivery company will notify you of your absence.Please request redelivery by yourself from the notification of absence.

There are many cases where the address is omitted, so please check it at the time of purchase.

If you do not receive the item and it is returned to us by the shipping company (due to the storage period expired, incorrect address, etc.), you will be charged the return shipping fee and re-delivery fee.In this case, we will charge you the actual cost of return/re-delivery, so please make sure to receive your ordered product within the specified period.Please note that if the postal code and the address you entered do not match, we may change it.

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Regarding inquiries

For inquiries to our company, please contact us via email.We will respond to email inquiries within 3 business days, excluding weekends and holidays.

Please note that we cannot provide support even if you call us.

Inquiry email address

info.simplesidemascots@gmail.com